If you have no water, the first thing to do is to check that your water meter has not been turned off.

Next, check whether other people in the street are affected to eliminate whether your local water authority is working in your area. If it is just your property that is affected, turn on a number of taps and see if your water meter ticks over.

If the meter is ticking over, but there is no flow, then it is likely there’s a blockage on the property side of the meter. If this is the case, then you should contact your Property Manager for assistance.

If the meter is not ticking over it is most likely a blockage at the water authority. You should contact your Property Manager to organise the maintenance for you.

First check:

• Is your water supply working?

  If you have cold water, but no hot water, you should first check your hot water heater to see if it is working.

• Check your hot water usage and power plan

  If you have ‘off-peak’ hot water and are using hot water during the day, it is possible to run out of hot water. Take into account your usage and the capacity of the hot water tank when determining if your unit has a fault.

If you have a gas hot water heater, you will need to check that your pilot light is lit. It is common for them to extinguish and there are usually instructions on how to light your pilot light on the heater. It is a tenant’s responsibility to light the pilot light, however, if after several attempts you are unable to light it you will need to contact your Property Manager to ensure there is no fault with the unit. Be aware that if a tradesperson is called and the pilot light can be lit simply, then the tenant will be charged for the call-out.

If you have an electric hot water heater you will need to check the power board to see if the hot water switch is on and to ensure the safety switch has not been triggered. It is also important to check the unit to ensure it is not leaking, as a leaking unit will require repair or replacement. You should contact your Property Manager if this is the case.

First, you should check:

• Is it a power outage?

  The most common source of power loss is an actual power outage - check with other people in your street or apartment building, or contact your power provider directly to see if there is a fault in your area.

• Is it a safety switch being tripped?

  The second most common source of power loss is a tripped safety switch. Check your electricity meter - if your safety switch is ‘off’, it has been triggered and needs to be turned back to ‘on’ to regain power. If it trips again, the cause may be a faulty electrical appliance. Systematically turn off all of your appliances, including fridges, dishwashers, electric stoves, cooktops and washing machines, and repeat turning on your safety switch to determine the faulty appliance.

If you still are unable to determine the cause you will need to contact your Property Manager who will organise for a licensed electrician to attend the premises.

For all water leaks, please contact your Property Manager. If you have a major water leak you should locate your water meter and turn the water off to avoid further damage.

For all damage resulting from a natural disaster or storm, contact your Property Manager. Additionally, you may need to contact Emergency Services on 13 25 00 who will assist with tree removal, storm damages etc.

If you have a serious emergency you should dial ‘000’ for assistance from your local police, fire, and/or ambulance service.