Urgent repairs to a property will be accepted informally initially but will need to be confirmed in writing as soon as the occupant can do so. Below is a list of what’s considered an urgent repair:

• A serious gas leak

• A burst hot water service

• A dangerous electrical fault

• Any fault or damage that causes the premises to be unsafe or not secure

• A fallen tree

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the expense of the tenants. Other examples of urgent repairs are contained in your lease agreement.

If repairs are needed, a maintenance request must be emailed to your Property Manager at property@mbfg.com.au or through the Tenant Portal on Property Me. If you have not received confirmation within 24 hours, please contact us to ensure that the maintenance request has been received.

If a repair is needed after hours and it is an emergency, here are the contact numbers:

• Energex: 13 12 53

• Unity Water: 1300 086 489

• SES: 13 25 00

• Glass Repair - Discount Glass: 07 5443 7772

• Locksmith - Lockmaster Locksmiths: 07 5443 8855

Click HERE to read our information statement further.