The most common problem in properties is water leaking from wet areas e.g. bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry the area thoroughly and check again after use. Advise our Agency if there is a problem.

If the problem is a ‘serious’ water leak, this is classified as an emergency repair under the Legislation and the Agency must be notified immediately.

If there is a problem with your clothes dryer, be sure to check the below:

• Do you clean the filter before every use of the dryer

• Is the power on

• If the dryer is not overloaded

• Is the air temperature hot when running

Do not attempt to fix it yourself. Do not use switches/contact your Property Manager as soon as possible.

Check if the power is connected or check the power box for a tripped switch or blown fuse. Contact us to arrange for professional help.

If your supply of hot water is not hot or does not seem to last as long as it should be, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy level until water flows from the overflow. Repeat this process every few months. Otherwise, check if the power is switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, the efficiency of the tank is less than in summer and the water will cool quicker.

If your food disposal fails to work, you may need to push the reset button. This button is located under the unit and is usually coloured red. Do not attempt to disassemble the unit. If this does not rectify the problem, please contact your Property Manager. Tenants will be required to pay for callouts to repair food disposal units that are blocked due to Tenant misuse or abuse.

Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair advice form and send it to our Agency to arrange for a tradesperson.

Check the power or fuse box. Ensure the power is on and the switch has not tripped. If the problem is not remedied contact your Property Manager.

• Water level is a priority and must be kept at a level to allow water to always flow through the skimmer box. Failure to do this could result in enormous expenditure to you.

• No metal objects are to be allowed in the pool as it could cause corrosion marks.

• No animals allowed in the pool as this creates a huge chemical imbalance.

• Ensure regular water testing for correct PH level to prevent mould/fungus forming in the pool.

• Vacuum at least once a week to keep the pool clear of debris.

• Regular checks of the pump to ensure the motor is working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.

• Even if a pool is maintained for you, it is your responsibility to alert if any problems.

If your neighbours have also lost power contact your Electricity Supplier. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from the power points. Reset the Safety Switch and plug in appliances one at a time until the faulty appliance is located. If you have a fuse box, check this for a blown fuse.

If there is a problem with your washing machine, be sure to check the below:

• Is the power connected

• Are the water taps turned on

• If the load of clothes is not too high or off-balance

• Is the lid connecting with the on/off switch when closing

• Is the hose securely attached

• If leaking, check the hoses for splits

Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone your Property Manager immediately as this is an ‘emergency’ matter.